Please make sure to have on hand your invoice/order number as well as the the serial number of the device that needs assistance. All fields are mandatory.
In order to save time for both you and our team, please describe as precisely as possible the problem you are encountering. Please include photos and videos to show the problem. This helps ease and accelerate the diagnosis process greatly.
Our offices are open Monday thru Friday from 9:00 a.m. to 5:00 p.m.
1. The invoice/order number can be found in your order confirmation email or on the invoice.
2. The serial number is located on the back of the device.